Polo City is redefining mobility in urban and semi-urban India by delivering a safe, affordable, and youth-led ride-hailing experience through bikes, autos, and cars. Designed with a strong focus on community impact, Polo City empowers women by enabling female drivers to serve women riders, ensuring comfort and safety. By onboarding local youth as drivers, the platform combats unemployment, boosts accessibility in underserved regions, and promotes sustainable travel with features like bike-sharing and carpooling.
Rooted in Manipur, Polo City blends regional relevance with modern innovation, offering a transport solution that prioritizes safety, inclusivity, and trust. Whether it's a daily commute or a spontaneous ride, Polo City connects communities with convenience, care, and confidence. Polo City is on a mission to reshape mobility in India’s urban and semi-urban spaces, starting with Manipur. We’re building a smart, safe, and affordable ride. hailing platform that connects people via bikes, autos, and cars, all while creating real opportunities for local youth.
What sets us apart? Our women-for-women driver option that prioritizes safety and trust. We’re tackling unemployment by hiring local drivers, empowering women through meaningful work, and bringing modern mobility to towns often left behind. With features like bike sharing and carpooling, Polo City isn’t just a ride. it’s a movement toward sustainable, inclusive transport.
Built for Manipur. Built for India. Polo City moves with the people.
Emergency SOS Button: Real-time emergency alerts to local authorities and emergency contacts.
Live Trip Tracking: Friends and family can follow the ride in real-time.
Driver Background Verified: Strict verification and training process for all drivers.
Night Ride Safety: Dedicated night-time safety protocols including mandatory trip recording and check-ins.
Women-Only Ride Option: Female riders can choose women drivers for added comfort and safety.
Exclusive Training Program: Free driving and safety training for aspiring women drivers.
Flexible Work Hours: Tailored for women to work at their convenience.
AI-based Route Optimization: Saves time and fuel by picking the best routes.
Multi-Language Support: Available in Meiteilon, English, and Hindi.
Voice Commands & Accessibility: For differently-abled or elderly users.
Digital Wallet & UPI Payments: Easy, cashless transactions with local and national wallets.
Culturally Sensitive Design: UI/UX adapted to Manipuri aesthetics and values.
Festive Ride Modes: Special ride services during local festivals like Yaoshang and Sangai Festival.
Local Driver Prioritization: Drivers from Manipur communities to boost local employment.
Growing urban mobility needs in cities like Imphal.
Lack of localized, safe ride services especially for women.
Rising unemployment among local youth and women.
The need for a ride-hailing service that understands the terrain, culture, and people.
Real-time GPS & Geofencing
AI for route and fare prediction
Firebase or Twilio for real-time communication
Blockchain-enabled trip record logs
Data analytics for safety & service improvement
Inter-district ride services (Imphal to Churachandpur, Ukhrul, etc.)
Local goods and grocery delivery through same driver network.
Integration with public transport & local taxi unions.
GlazingHills Pvt. Ltd. ("Polo City," "we," "us," or "our") operates the Polo City mobile application ("App") and related services ("Services") in Manipur, India. We are committed to protecting the privacy and personal data of our users, including Passengers and Pilots ("Users" or "you"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (if applicable), and other relevant laws in India.
By using the App or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.
We collect information to provide, improve, and secure our Services. The types of information we collect include:
Registration Data:
Passengers: Name, phone number, email address, and payment details (e.g., credit/debit card or UPI information).
Pilots: Name, phone number, email address, driver’s license, vehicle registration, insurance details, bank account or UPI details for payments, and Aadhaar number (if required for verification, with consent).
Profile Information: Profile photo, preferred language, and accessibility preferences (optional).
Ride Details: Pickup and drop-off locations, ride preferences (e.g., Comfort, Eco), and feedback or ratings.
Support Communications: Information shared via in-app chat, email (support@polocity.in), or phone calls, including complaint details or inquiries.
Location Data:
Passengers: Real-time location during ride booking, tracking, and completion to connect you with Pilots and ensure safety.
Pilots: Real-time location when the App is active to assign rides and optimize routes.
Location data is collected via GPS with your consent and can be disabled, though this may limit App functionality.
Device Information: Device type, operating system, IP address, unique device identifiers, and App version.
Usage Data: App interactions, such as pages visited, buttons clicked, ride history, and time spent on the App.
Crash Reports: Diagnostic data to identify and fix technical issues.
Payment Processors: Transaction details from third-party payment gateways (e.g., Razorpay, PhonePe) to confirm payments.
Verification Services: Background check results for Pilots, including criminal records or license verification, conducted by authorized agencies.
Analytics Providers: Aggregated data on App performance and user behavior (e.g., Google Analytics).
We use your information to:
Provide Services:
Match Passengers with Pilots, process bookings, and facilitate rides.
Process payments and disburse Pilot earnings.
Enable real-time tracking and navigation for safe and efficient rides.
Ensure Safety:
Verify Pilot identities and conduct background checks.
Share ride details with emergency contacts (if activated) or authorities via the SOS feature.
Improve the App:
Analyze usage trends to enhance features, fix bugs, and optimize performance.
Personalize your experience, such as suggesting ride types or offering promotions.
Communicate:
Send ride confirmations, receipts, and updates via SMS, email, or push notifications.
Respond to support queries and resolve complaints.
Comply with Legal Obligations:
Adhere to Manipur transport regulations and tax requirements.
Respond to lawful requests from authorities, such as the Manipur Police or courts.
Marketing (with Consent):
Send promotional offers, discounts, or referral bonuses via email, SMS, or notifications. You can opt out at any time.
We do not sell your personal data. We may share your information in the following cases:
With Other Users:
Passengers: Your name, phone number, and pickup/drop-off locations are shared with Pilots to facilitate rides.
Pilots: Your name, vehicle details, and ratings are shared with Passengers for transparency.
With Service Providers:
Payment processors to handle transactions.
Cloud storage providers (e.g., AWS India) for secure data storage.
Analytics and crash-reporting tools to improve the App.
Verification agencies for Pilot background checks.
For Safety and Legal Purposes:
Share ride details with emergency contacts or authorities via the SOS feature.
Disclose data to comply with legal obligations, such as court orders or tax audits, under the Information Technology Act, 2000.
Business Transfers:
In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, with notice to you.
Storage: Your data is stored on secure servers in India, in compliance with Indian data localization requirements. Some data may be processed by third-party providers with servers outside India, with appropriate safeguards.
Security Measures:
Encryption of sensitive data (e.g., payment details) during transmission and storage.
Access controls to limit data access to authorized personnel.
Regular security audits and updates to protect against breaches.
Retention: We retain your data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes (e.g., 7 years for tax records). Inactive accounts may be deleted after 2 years, with notice.
Data Breaches: In case of a data breach, we will notify affected Users and the appropriate authorities within 72 hours, as required by law.
Under the Digital Personal Data Protection Act, 2023 (if applicable) and other laws, you have the following rights:
Access: Request a copy of your personal data.
Correction: Update inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal retention requirements.
Portability: Receive your data in a structured, machine-readable format.
Opt-Out: Unsubscribe from marketing communications via the App settings or by emailing support@polocity.in.
Location Control: Disable location access via your device settings, though this may limit ride functionality.
To exercise these rights, contact our Data Protection Officer at dpo@polocity.in. We will respond within 30 days.
We use cookies and similar technologies (e.g., pixel tags) to enhance App functionality, track usage, and deliver personalized content.
You can manage cookie preferences via your device or browser settings, but disabling cookies may affect App performance.
Third-party analytics tools (e.g., Google Analytics) may use cookies to collect anonymized data.
The App is not intended for Users under 13 years old. We do not knowingly collect data from children under 13.
If a parent or guardian believes their child has provided data, please contact us at support@polocity.in to request deletion.
Cultural Sensitivity: We respect Manipur’s diverse ethnic and linguistic communities. Data collection and use are designed to be non-discriminatory and inclusive.
Connectivity Challenges: In areas with limited internet access (e.g., rural Manipur), some features like real-time tracking may be affected. We store minimal data offline to ensure functionality.
Local Compliance: We adhere to Manipur’s transport and consumer protection regulations, including coordination with local authorities for safety and verification.
The App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via the App, email, or SMS at least 7 days before significant changes take effect. Continued use of the Services after changes constitutes acceptance.
For questions, concerns, or to exercise your data rights, contact:
Email: dpo@polocity.in
Phone: (555) 123-4567 (9 AM–6 PM IST, Monday–Saturday)
Address: Polo City, Glazing hills Infracon Pvt. Ltd. Kakwa Makha Nameirakpam Leikai, Imphal East, Manipur- 795008
If you have a complaint about our data practices, contact our Grievance Officer:
Email: grievance@polocity.in
Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.
You may also approach the Manipur State Consumer Disputes Redressal Commission for unresolved issues, as per the Consumer Protection Act, 2019.
This Privacy Policy is governed by the laws of India and the state of Manipur. Disputes will be subject to the exclusive jurisdiction of courts in Imphal, Manipur.
Thank you for trusting Polo City with your data. We are committed to keeping your information safe and supporting Manipur’s vibrant community!
Welcome to Polo City, a community-driven ride-hailing service operating in Manipur, India. By accessing or using the Polo City mobile application ("App") or related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms govern the relationship between you ("User," "Passenger," or "PILOT") and GlazingHills Pvt. Ltd. ("Polo City," "we," "us," or "our"), the operator of the App. If you do not agree with these Terms, please do not use the Services.
App: The Polo City mobile application available on iOS and Android platforms.
Services: Ride-hailing, payment processing, and related features provided through the App.
Passenger: A User who books a ride through the App.
PILOT: A User who provides transportation services to Passengers via the App.
Ride: A transportation service booked and completed through the App.
Manipur: The geographical region of Manipur, India, where the Services are provided.
To use the Services, you must:
Be at least 18 years old or have parental consent if under 18 (for Passengers).
Hold a valid driver’s license and necessary permits if registering as a Driver, in compliance with the Motor Vehicles Act, 1988, and Manipur state regulations.
Have a compatible mobile device with internet access.
Provide accurate and complete information during registration.
You must create an account to use the Services. You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
Notify us immediately at support@polocity.in if you suspect unauthorized use of your account.
We reserve the right to suspend or terminate accounts for violations of these Terms or applicable laws.
Book rides only for lawful purposes and provide accurate pickup and drop-off details.
Pay all applicable fares, taxes, and fees as displayed in the App.
Treat PILOT and their vehicles with respect. Do not engage in behavior that is abusive, discriminatory, or unsafe.
Comply with safety instructions, including wearing seat belts, as required under the Motor Vehicles Act, 1988.
Do not carry prohibited items, including weapons, flammable materials, or illegal substances.
Maintain a valid driver’s license, vehicle registration, insurance, and any permits required by Manipur Govt.
Ensure your vehicle is in good condition, complies with safety standards, and is registered for commercial use.
Accept ride requests promptly and provide safe, reliable transportation.
Follow the routes suggested by the App unless otherwise agreed with the Passenger.
Do not discriminate against Passengers based on caste, religion, gender, or any other protected characteristic, as per the Constitution of India and Manipur laws.
You agree not to:
Use the Services for illegal activities, including transporting contraband or engaging in human trafficking.
Misrepresent your identity or provide false information.
Interfere with the App’s functionality, including hacking or introducing malware.
Harass, threaten, or harm other Users.
Use the App while under the influence of alcohol or drugs.
Fare Structure: Fares are calculated based on distance, time, and ride type (e.g., Comfort, Economy,Sharing). Additional charges, such as tolls or taxes, may apply.
Payment Methods: Passengers may pay via UPI, digital wallets, or cash, as available in the App. All digital payments are processed through secure third-party gateways.
PILOT Earnings: Pilots receive payments for completed rides, less a commission as agreed during onboarding. Payments are disbursed weekly via bank transfer or UPI.
Disputes: Any fare disputes must be reported within 48 hours of the ride to support@polocity.in. We will investigate and resolve disputes fairly.
Taxes: Users are responsible for any applicable taxes, including GST, as per Indian tax laws.
Safety Tools: The App includes an SOS button, ride-sharing with trusted contacts, and real-time tracking for Passenger safety.
PILOT Verification: Pilots undergo background checks and vehicle inspections in compliance with Manipur transport regulations.
Emergency Contact: In case of an emergency, contact local authorities (e.g., Manipur Police at 100) or use the App’s SOS feature.
POLO CITY is not liable for incidents arising from User misconduct or external factors beyond our control.
Passenger Cancellations: Passengers may cancel a ride before the PILOT arrives without charge. A cancellation fee may apply if canceled after the PILOT has started the trip.
PILOT Cancellations: Pilots who cancel rides excessively may face account suspension.
Refunds: Refund requests for overcharges or incomplete rides must be submitted within 7 days. Refunds are processed within 10 business days, subject to investigation.
All content, trademarks, and software in the App are owned by or licensed to Polo City. You may not copy, modify, or distribute any part of the App without our written consent.
Users grant Polo City a non-exclusive, royalty-free license to use feedback or suggestions provided for improving the Services.
Your personal data is collected, stored, and processed in accordance with our Privacy Policy (available at www.polocity.in/privacy) and the Information Technology Act, 2000.
We use your data to provide Services, process payments, and ensure safety. We do not share your data with third parties except as required by law or for service provision (e.g., payment processors).
Polo City provides a platform to connect Passengers and Pilots but is not responsible for the conduct of Users.
To the extent permitted by law, Polo City is not liable for any direct, indirect, or consequential damages arising from the use of the Services, including accidents, delays, or loss of property.
Our total liability, if any, shall not exceed the fare paid for the Ride in question.
You agree to indemnify and hold Polo City harmless from any claims, losses, or damages arising from your breach of these Terms, misuse of the Services, or violation of applicable laws.
We may suspend or terminate your account for violations of these Terms, fraudulent activity, or at our discretion with notice.
You may deactivate your account by contacting support@polocity.in.
These Terms are governed by the laws of India and the state of Manipur.
Any disputes shall be resolved through amicable negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of courts in Imphal, Manipur.
For consumer disputes, you may approach the Manipur State Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.
We may update these Terms from time to time. Changes will be notified via the App or email and take effect upon posting.
Continued use of the Services after changes constitutes acceptance of the updated Terms.
Cultural Sensitivity: Users must respect the diverse cultural, ethnic, and linguistic heritage of Manipur. Discriminatory behavior based on tribe, community, or language is strictly prohibited.
Connectivity: In areas with limited internet access, such as rural Manipur, some App features (e.g., real-time tracking) may be affected. Users are advised to plan rides accordingly.
Local Regulations: Pilots must comply with Manipur’s transport regulations, including permits for commercial vehicles and adherence to curfews or restrictions imposed by local authorities.
For questions, complaints, or support, contact us at:
Email: support@polocity.in
Phone: 9xxxx (9 AM–6 PM IST, Monday–Saturday)
Address: Polo City, Glazing hills Infracon Pvt. Ltd. Kakwa Makha Nameirakpam Leikai, Imphal East, Manipur- 795008
Grievance Officer: Mr. xx, grievance@polocity.in
Force Majeure: Polo City is not liable for delays or failures due to events beyond our control, such as natural disasters, bandhs, or government restrictions in Manipur.
Severability: If any provision of these Terms is found invalid, the remaining provisions remain enforceable.
Language: These Terms are provided in English. Translations, if available, are for convenience only.
By using Polo City, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Polo City to keep Manipur moving!
Polo City,
Glazing hills Infracon Pvt. Ltd
Kakwa Makha Nameirakpam Leikai
Imphal East,
Manipur- 795008