Terms & Condition

Welcome to Polo City, a community-driven ride-hailing service operating in Manipur, India. By accessing or using the Polo City mobile application ("App") or related services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms govern the relationship between you ("User," "Passenger," or "PILOT") and GlazingHills Pvt. Ltd. ("Polo City," "we," "us," or "our"), the operator of the App. If you do not agree with these Terms, please do not use the Services.

1. Definitions

·         App: The Polo City mobile application available on iOS and Android platforms.

·         Services: Ride-hailing, payment processing, and related features provided through the App.

·         Passenger: A User who books a ride through the App.

·         PILOT: A User who provides transportation services to Passengers via the App.

·         Ride: A transportation service booked and completed through the App.

·         Manipur: The geographical region of Manipur, India, where the Services are provided.

2. Eligibility

To use the Services, you must:

·         Be at least 18 years old or have parental consent if under 18 (for Passengers).

·         Hold a valid driver’s license and necessary permits if registering as a Driver, in compliance with the Motor Vehicles Act, 1988, and Manipur state regulations.

·         Have a compatible mobile device with internet access.

·         Provide accurate and complete information during registration.

3. Account Registration

·         You must create an account to use the Services. You agree to provide accurate, current, and complete information during registration.

·         You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

·         Notify us immediately at support@polocity.in if you suspect unauthorized use of your account.

·         We reserve the right to suspend or terminate accounts for violations of these Terms or applicable laws.

4. Use of Services

4.1 Passenger Responsibilities

·         Book rides only for lawful purposes and provide accurate pickup and drop-off details.

·         Pay all applicable fares, taxes, and fees as displayed in the App.

·         Treat PILOT and their vehicles with respect. Do not engage in behavior that is abusive, discriminatory, or unsafe.

·         Comply with safety instructions, including wearing seat belts, as required under the Motor Vehicles Act, 1988.

·         Do not carry prohibited items, including weapons, flammable materials, or illegal substances.

4.2 PILOT Responsibilities

·         Maintain a valid driver’s license, vehicle registration, insurance, and any permits required by Manipur Govt.

·         Ensure your vehicle is in good condition, complies with safety standards, and is registered for commercial use.

·         Accept ride requests promptly and provide safe, reliable transportation.

·         Follow the routes suggested by the App unless otherwise agreed with the Passenger.

·         Do not discriminate against Passengers based on caste, religion, gender, or any other protected characteristic, as per the Constitution of India and Manipur laws.

4.3 Prohibited Conduct

You agree not to:

·         Use the Services for illegal activities, including transporting contraband or engaging in human trafficking.

·         Misrepresent your identity or provide false information.

·         Interfere with the App’s functionality, including hacking or introducing malware.

·         Harass, threaten, or harm other Users.

·         Use the App while under the influence of alcohol or drugs.

5. Fares and Payments

·         Fare Structure: Fares are calculated based on distance, time, and ride type (e.g., Comfort, Economy,Sharing). Additional charges, such as tolls or taxes, may apply.

·         Payment Methods: Passengers may pay via UPI, digital wallets, or cash, as available in the App. All digital payments are processed through secure third-party gateways.

·         PILOT Earnings: Pilots receive payments for completed rides, less a commission as agreed during onboarding. Payments are disbursed weekly via bank transfer or UPI.

·         Disputes: Any fare disputes must be reported within 48 hours of the ride to support@polocity.in. We will investigate and resolve disputes fairly.

·         Taxes: Users are responsible for any applicable taxes, including GST, as per Indian tax laws.

6. Safety and Emergency Features

·         Safety Tools: The App includes an SOS button, ride-sharing with trusted contacts, and real-time tracking for Passenger safety.

·         PILOT Verification: Pilots undergo background checks and vehicle inspections in compliance with Manipur transport regulations.

·         Emergency Contact: In case of an emergency, contact local authorities (e.g., Manipur Police at 100) or use the App’s SOS feature.

·         POLO CITY is not liable for incidents arising from User misconduct or external factors beyond our control.

7. Cancellations and Refunds

·         Passenger Cancellations: Passengers may cancel a ride before the PILOT arrives without charge. A cancellation fee may apply if canceled after the PILOT has started the trip.

·         PILOT Cancellations: Pilots who cancel rides excessively may face account suspension.

·         Refunds: Refund requests for overcharges or incomplete rides must be submitted within 7 days. Refunds are processed within 10 business days, subject to investigation.

8. Intellectual Property

·         All content, trademarks, and software in the App are owned by or licensed to Polo City. You may not copy, modify, or distribute any part of the App without our written consent.

·         Users grant Polo City a non-exclusive, royalty-free license to use feedback or suggestions provided for improving the Services.

9. Privacy

·         Your personal data is collected, stored, and processed in accordance with our Privacy Policy (available at www.polocity.in/privacy) and the Information Technology Act, 2000.

·         We use your data to provide Services, process payments, and ensure safety. We do not share your data with third parties except as required by law or for service provision (e.g., payment processors).

10. Limitation of Liability

·         Polo City provides a platform to connect Passengers and Pilots but is not responsible for the conduct of Users.

·         To the extent permitted by law, Polo City is not liable for any direct, indirect, or consequential damages arising from the use of the Services, including accidents, delays, or loss of property.

·         Our total liability, if any, shall not exceed the fare paid for the Ride in question.

11. Indemnity

You agree to indemnify and hold Polo City harmless from any claims, losses, or damages arising from your breach of these Terms, misuse of the Services, or violation of applicable laws.

12. Termination

·         We may suspend or terminate your account for violations of these Terms, fraudulent activity, or at our discretion with notice.

·         You may deactivate your account by contacting support@polocity.in.

13. Governing Law and Dispute Resolution

·         These Terms are governed by the laws of India and the state of Manipur.

·         Any disputes shall be resolved through amicable negotiation. If unresolved, disputes will be subject to the exclusive jurisdiction of courts in Imphal, Manipur.

·         For consumer disputes, you may approach the Manipur State Consumer Disputes Redressal Commission as per the Consumer Protection Act, 2019.

14. Modifications to Terms

·         We may update these Terms from time to time. Changes will be notified via the App or email and take effect upon posting.

·         Continued use of the Services after changes constitutes acceptance of the updated Terms.

15. Local Considerations for Manipur

·         Cultural Sensitivity: Users must respect the diverse cultural, ethnic, and linguistic heritage of Manipur. Discriminatory behavior based on tribe, community, or language is strictly prohibited.

·         Connectivity: In areas with limited internet access, such as rural Manipur, some App features (e.g., real-time tracking) may be affected. Users are advised to plan rides accordingly.

·         Local Regulations: Pilots must comply with Manipur’s transport regulations, including permits for commercial vehicles and adherence to curfews or restrictions imposed by local authorities.

16. Contact Information

For questions, complaints, or support, contact us at:

·         Email: support@polocity.in

·         Phone: 9xxxx (9 AM–6 PM IST, Monday–Saturday)

·         Address: Polo City, Glazing hills Infracon Pvt. Ltd. Kakwa Makha Nameirakpam Leikai, Imphal East, Manipur- 795008

·         Grievance Officer: Mr. xx, grievance@polocity.in

17. Miscellaneous

·         Force Majeure: Polo City is not liable for delays or failures due to events beyond our control, such as natural disasters, bandhs, or government restrictions in Manipur.

·         Severability: If any provision of these Terms is found invalid, the remaining provisions remain enforceable.

·         Language: These Terms are provided in English. Translations, if available, are for convenience only.

By using Polo City, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Thank you for choosing Polo City to keep Manipur moving!