Privacy Policy

GlazingHills Pvt. Ltd. ("Polo City," "we," "us," or "our") operates the Polo City mobile application ("App") and related services ("Services") in Manipur, India. We are committed to protecting the privacy and personal data of our users, including Passengers and Pilots ("Users" or "you"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (if applicable), and other relevant laws in India.

By using the App or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information to provide, improve, and secure our Services. The types of information we collect include:

1.1 Information You Provide

·         Registration Data:

o    Passengers: Name, phone number, email address, and payment details (e.g., credit/debit card or UPI information).

o    Pilots: Name, phone number, email address, driver’s license, vehicle registration, insurance details, bank account or UPI details for payments, and Aadhaar number (if required for verification, with consent).

·         Profile Information: Profile photo, preferred language, and accessibility preferences (optional).

·         Ride Details: Pickup and drop-off locations, ride preferences (e.g., Comfort, Eco), and feedback or ratings.

·         Support Communications: Information shared via in-app chat, email (support@polocity.in), or phone calls, including complaint details or inquiries.

1.2 Information Collected Automatically

·         Location Data:

o    Passengers: Real-time location during ride booking, tracking, and completion to connect you with Pilots and ensure safety.

o    Pilots: Real-time location when the App is active to assign rides and optimize routes.

o    Location data is collected via GPS with your consent and can be disabled, though this may limit App functionality.

·         Device Information: Device type, operating system, IP address, unique device identifiers, and App version.

·         Usage Data: App interactions, such as pages visited, buttons clicked, ride history, and time spent on the App.

·         Crash Reports: Diagnostic data to identify and fix technical issues.

1.3 Information from Third Parties

·         Payment Processors: Transaction details from third-party payment gateways (e.g., Razorpay, PhonePe) to confirm payments.

·         Verification Services: Background check results for Pilots, including criminal records or license verification, conducted by authorized agencies.

·         Analytics Providers: Aggregated data on App performance and user behavior (e.g., Google Analytics).

2. How We Use Your Information

We use your information to:

·         Provide Services:

o    Match Passengers with Pilots, process bookings, and facilitate rides.

o    Process payments and disburse Pilot earnings.

o    Enable real-time tracking and navigation for safe and efficient rides.

·         Ensure Safety:

o    Verify Pilot identities and conduct background checks.

o    Share ride details with emergency contacts (if activated) or authorities via the SOS feature.

·         Improve the App:

o    Analyze usage trends to enhance features, fix bugs, and optimize performance.

o    Personalize your experience, such as suggesting ride types or offering promotions.

·         Communicate:

o    Send ride confirmations, receipts, and updates via SMS, email, or push notifications.

o    Respond to support queries and resolve complaints.

·         Comply with Legal Obligations:

o    Adhere to Manipur transport regulations and tax requirements.

o    Respond to lawful requests from authorities, such as the Manipur Police or courts.

·         Marketing (with Consent):

o    Send promotional offers, discounts, or referral bonuses via email, SMS, or notifications. You can opt out at any time.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following cases:

·         With Other Users:

o    Passengers: Your name, phone number, and pickup/drop-off locations are shared with Pilots to facilitate rides.

o    Pilots: Your name, vehicle details, and ratings are shared with Passengers for transparency.

·         With Service Providers:

o    Payment processors to handle transactions.

o    Cloud storage providers (e.g., AWS India) for secure data storage.

o    Analytics and crash-reporting tools to improve the App.

o    Verification agencies for Pilot background checks.

·         For Safety and Legal Purposes:

o    Share ride details with emergency contacts or authorities via the SOS feature.

o    Disclose data to comply with legal obligations, such as court orders or tax audits, under the Information Technology Act, 2000.

·         Business Transfers:

o    In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, with notice to you.

4. Data Storage and Security

·         Storage: Your data is stored on secure servers in India, in compliance with Indian data localization requirements. Some data may be processed by third-party providers with servers outside India, with appropriate safeguards.

·         Security Measures:

o    Encryption of sensitive data (e.g., payment details) during transmission and storage.

o    Access controls to limit data access to authorized personnel.

o    Regular security audits and updates to protect against breaches.

·         Retention: We retain your data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes (e.g., 7 years for tax records). Inactive accounts may be deleted after 2 years, with notice.

·         Data Breaches: In case of a data breach, we will notify affected Users and the appropriate authorities within 72 hours, as required by law.

5. Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023 (if applicable) and other laws, you have the following rights:

·         Access: Request a copy of your personal data.

·         Correction: Update inaccurate or incomplete information.

·         Deletion: Request deletion of your data, subject to legal retention requirements.

·         Portability: Receive your data in a structured, machine-readable format.

·         Opt-Out: Unsubscribe from marketing communications via the App settings or by emailing support@polocity.in.

·         Location Control: Disable location access via your device settings, though this may limit ride functionality.

To exercise these rights, contact our Data Protection Officer at dpo@polocity.in. We will respond within 30 days.

6. Cookies and Tracking Technologies

·         We use cookies and similar technologies (e.g., pixel tags) to enhance App functionality, track usage, and deliver personalized content.

·         You can manage cookie preferences via your device or browser settings, but disabling cookies may affect App performance.

·         Third-party analytics tools (e.g., Google Analytics) may use cookies to collect anonymized data.

7. Children’s Privacy

·         The App is not intended for Users under 13 years old. We do not knowingly collect data from children under 13.

·         If a parent or guardian believes their child has provided data, please contact us at support@polocity.in to request deletion.

8. Local Considerations for Manipur

·         Cultural Sensitivity: We respect Manipur’s diverse ethnic and linguistic communities. Data collection and use are designed to be non-discriminatory and inclusive.

·         Connectivity Challenges: In areas with limited internet access (e.g., rural Manipur), some features like real-time tracking may be affected. We store minimal data offline to ensure functionality.

·         Local Compliance: We adhere to Manipur’s transport and consumer protection regulations, including coordination with local authorities for safety and verification.

9. Third-Party Links

The App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via the App, email, or SMS at least 7 days before significant changes take effect. Continued use of the Services after changes constitutes acceptance.

11. Contact Information

For questions, concerns, or to exercise your data rights, contact:

·         Email: dpo@polocity.in

·         Phone: (555) 123-4567 (9 AM–6 PM IST, Monday–Saturday)

·         Address: Polo City, Glazing hills Infracon Pvt. Ltd. Kakwa Makha Nameirakpam Leikai, Imphal East, Manipur- 795008

12. Grievance Redressal

If you have a complaint about our data practices, contact our Grievance Officer:

·         Email: grievance@polocity.in

·         Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.

You may also approach the Manipur State GlazingHills Pvt. Ltd. ("Polo City," "we," "us," or "our") operates the Polo City mobile application ("App") and related services ("Services") in Manipur, India. We are committed to protecting the privacy and personal data of our users, including Passengers and Pilots ("Users" or "you"). This Privacy Policy explains how we collect, use, store, disclose, and protect your information in compliance with the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (if applicable), and other relevant laws in India.

By using the App or Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Services.

1. Information We Collect

We collect information to provide, improve, and secure our Services. The types of information we collect include:

1.1 Information You Provide

·         Registration Data:

o    Passengers: Name, phone number, email address, and payment details (e.g., credit/debit card or UPI information).

o    Pilots: Name, phone number, email address, driver’s license, vehicle registration, insurance details, bank account or UPI details for payments, and Aadhaar number (if required for verification, with consent).

·         Profile Information: Profile photo, preferred language, and accessibility preferences (optional).

·         Ride Details: Pickup and drop-off locations, ride preferences (e.g., Comfort, Eco), and feedback or ratings.

·         Support Communications: Information shared via in-app chat, email (support@polocity.in), or phone calls, including complaint details or inquiries.

1.2 Information Collected Automatically

·         Location Data:

o    Passengers: Real-time location during ride booking, tracking, and completion to connect you with Pilots and ensure safety.

o    Pilots: Real-time location when the App is active to assign rides and optimize routes.

o    Location data is collected via GPS with your consent and can be disabled, though this may limit App functionality.

·         Device Information: Device type, operating system, IP address, unique device identifiers, and App version.

·         Usage Data: App interactions, such as pages visited, buttons clicked, ride history, and time spent on the App.

·         Crash Reports: Diagnostic data to identify and fix technical issues.

1.3 Information from Third Parties

·         Payment Processors: Transaction details from third-party payment gateways (e.g., Razorpay, PhonePe) to confirm payments.

·         Verification Services: Background check results for Pilots, including criminal records or license verification, conducted by authorized agencies.

·         Analytics Providers: Aggregated data on App performance and user behavior (e.g., Google Analytics).

2. How We Use Your Information

We use your information to:

·         Provide Services:

o    Match Passengers with Pilots, process bookings, and facilitate rides.

o    Process payments and disburse Pilot earnings.

o    Enable real-time tracking and navigation for safe and efficient rides.

·         Ensure Safety:

o    Verify Pilot identities and conduct background checks.

o    Share ride details with emergency contacts (if activated) or authorities via the SOS feature.

·         Improve the App:

o    Analyze usage trends to enhance features, fix bugs, and optimize performance.

o    Personalize your experience, such as suggesting ride types or offering promotions.

·         Communicate:

o    Send ride confirmations, receipts, and updates via SMS, email, or push notifications.

o    Respond to support queries and resolve complaints.

·         Comply with Legal Obligations:

o    Adhere to Manipur transport regulations and tax requirements.

o    Respond to lawful requests from authorities, such as the Manipur Police or courts.

·         Marketing (with Consent):

o    Send promotional offers, discounts, or referral bonuses via email, SMS, or notifications. You can opt out at any time.

3. How We Share Your Information

We do not sell your personal data. We may share your information in the following cases:

·         With Other Users:

o    Passengers: Your name, phone number, and pickup/drop-off locations are shared with Pilots to facilitate rides.

o    Pilots: Your name, vehicle details, and ratings are shared with Passengers for transparency.

·         With Service Providers:

o    Payment processors to handle transactions.

o    Cloud storage providers (e.g., AWS India) for secure data storage.

o    Analytics and crash-reporting tools to improve the App.

o    Verification agencies for Pilot background checks.

·         For Safety and Legal Purposes:

o    Share ride details with emergency contacts or authorities via the SOS feature.

o    Disclose data to comply with legal obligations, such as court orders or tax audits, under the Information Technology Act, 2000.

·         Business Transfers:

o    In the event of a merger, acquisition, or sale, your data may be transferred to the new entity, with notice to you.

4. Data Storage and Security

·         Storage: Your data is stored on secure servers in India, in compliance with Indian data localization requirements. Some data may be processed by third-party providers with servers outside India, with appropriate safeguards.

·         Security Measures:

o    Encryption of sensitive data (e.g., payment details) during transmission and storage.

o    Access controls to limit data access to authorized personnel.

o    Regular security audits and updates to protect against breaches.

·         Retention: We retain your data only as long as necessary to provide Services, comply with legal obligations, or resolve disputes (e.g., 7 years for tax records). Inactive accounts may be deleted after 2 years, with notice.

·         Data Breaches: In case of a data breach, we will notify affected Users and the appropriate authorities within 72 hours, as required by law.

5. Your Rights and Choices

Under the Digital Personal Data Protection Act, 2023 (if applicable) and other laws, you have the following rights:

·         Access: Request a copy of your personal data.

·         Correction: Update inaccurate or incomplete information.

·         Deletion: Request deletion of your data, subject to legal retention requirements.

·         Portability: Receive your data in a structured, machine-readable format.

·         Opt-Out: Unsubscribe from marketing communications via the App settings or by emailing support@polocity.in.

·         Location Control: Disable location access via your device settings, though this may limit ride functionality.

To exercise these rights, contact our Data Protection Officer at dpo@polocity.in. We will respond within 30 days.

6. Cookies and Tracking Technologies

·         We use cookies and similar technologies (e.g., pixel tags) to enhance App functionality, track usage, and deliver personalized content.

·         You can manage cookie preferences via your device or browser settings, but disabling cookies may affect App performance.

·         Third-party analytics tools (e.g., Google Analytics) may use cookies to collect anonymized data.

7. Children’s Privacy

·         The App is not intended for Users under 13 years old. We do not knowingly collect data from children under 13.

·         If a parent or guardian believes their child has provided data, please contact us at support@polocity.in to request deletion.

8. Local Considerations for Manipur

·         Cultural Sensitivity: We respect Manipur’s diverse ethnic and linguistic communities. Data collection and use are designed to be non-discriminatory and inclusive.

·         Connectivity Challenges: In areas with limited internet access (e.g., rural Manipur), some features like real-time tracking may be affected. We store minimal data offline to ensure functionality.

·         Local Compliance: We adhere to Manipur’s transport and consumer protection regulations, including coordination with local authorities for safety and verification.

9. Third-Party Links

The App may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you via the App, email, or SMS at least 7 days before significant changes take effect. Continued use of the Services after changes constitutes acceptance.

11. Contact Information

For questions, concerns, or to exercise your data rights, contact:

·         Email: dpo@polocity.in

·         Phone: (555) 123-4567 (9 AM–6 PM IST, Monday–Saturday)

·         Address: Polo City, Glazing hills Infracon Pvt. Ltd. Kakwa Makha Nameirakpam Leikai, Imphal East, Manipur- 795008

12. Grievance Redressal

If you have a complaint about our data practices, contact our Grievance Officer:

·         Email: grievance@polocity.in

·         Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.

You may also approach the Manipur State Consumer Disputes Redressal Commission for unresolved issues, as per the Consumer Protection Act, 2019.

13. Governing Law

This Privacy Policy is governed by the laws of India and the state of Manipur. Disputes will be subject to the exclusive jurisdiction of courts in Imphal, Manipur.

Thank you for trusting Polo City with your data. We are committed to keeping your information safe and supporting Manipur’s vibrant community!Consumer Disputes Redressal Commission for unresolved issues, as per the Consumer Protection Act, 2019.

13. Governing Law

This Privacy Policy is governed by the laws of India and the state of Manipur. Disputes will be subject to the exclusive jurisdiction of courts in Imphal, Manipur.

Thank you for trusting Polo City with your data. We are committed to keeping your information safe and supporting Manipur’s vibrant community!